Happy Monday & Happy MLK Day! May this day remind us of the power of compassion and the importance of working together for a better, more inclusive world. Wishing you a meaningful MLK Day and a fantastic start to the week!
In This Issue: Taking Care of Customers | Cisco Catalyst 2960-X Series | Understanding Indoor Fiber Optic Cable Color Schemes | News to Start Your Day
The CK Daily – Taking Care of Customers
Happy Monday! And Happy Martin Luther King, Jr. Day as well!
I want to tell you about an experience I had with purchasing a refurbished laptop online. I had done my research and found the perfect laptop, with great specs, and within my budget. I decided to buy a refurbished laptop from a very well-known and top 20 tech company on the Fortune list. The checkout was simple enough and everything seemed to be going smoothly and I got an order confirmation and everything. Then I waited. And I waited some more… A few days passed, I hadn’t received an order update or a tracking number, but I was certain that the laptop was in stock. It was showing in stock on the website while I waited.
Well a few more days passed, and I began to worry, until finally I received a confirmation… that my order was canceled. I was confused by it all. So I called up customer service for this website, and they told me that the laptop was shipped out on another order and they told me not to worry because they dropped the charge on my card. I was not a happy camper and I repeated back their words… So you shipped the laptop on my order to another person? “Yes, that appears to be what happened, but we didn’t charge your card.” I didn’t care whether or not they charged my card or not… I cared about the laptop or maybe even an apology or something. I asked “Is there anything you can do to help me? I’m out of a laptop and still want to buy one.” The customer service agent asked me to hold while she got her manager. “Sir I understand that you are worried about the charge on your card, let me reassure you that it was only a hold, and your card was not charged.” was the first thing out of his mouth. I audibly groaned. I didn’t care about the card… I cared about the laptop and I asked if there is a similar model or maybe I could get the same model for the same price, can it be back ordered? What was this manager’s response? “Sir, someone else bought the laptop and we shipped it out already, there will be no charge to your card.” At this point, I was super upset, and I was done. I will never buy a laptop or device from this company again. Luckily, I found a better company and was able to get what I needed.
I hope we never ever remotely treat you the way this terrible vendor treated me. We pride ourselves on taking care of our customers. We’re not perfect, but we do our best to make things right. If you’ve come across a situation where we’ve stumbled, definitely let us know! We will not treat you like the folks in this story, we’ll treat you right.
I hope you have a great day and a wonderful week!
Cris
Product Spotlights & Updates
This 48-port Cisco 2960X series switch offers 48 POE+ Ethernet ports with a 740W PoE budget and 4 1G SFP ports.
Cisco has always done an amazing job with catering to small and medium business. The Cisco 2960-X series is another generation to the already popular 2960 series that will enable the typical small to medium business to function at an enterprise level without the enterprise budget.
Learning Center Article – Understanding Indoor Fiber Optic Cable Color Schemes
Fiber optics are common in many networks, and they’re essential to provide enough bandwidth and capability in modern digital communication. If you work in networking, you have to learn at least the basics of fiber optics.
Today’s News to Start Your Day:
- The Rubik’s Cube turns 50 this year under the ownership of Spin Master. The iconic 3-by-3 grid has graced T-shirts, been turned into keychains, inspired architecture and sparked an entire subgenre of art. The cube claims 42% market share in the brain teaser category, and sales are still growing.
- At the end of Friday’s U.S. trading session, Microsoft was the most valuable public company by market capitalization, eclipsing Apple.
- The FAA said it will audit Boeing’s production line after a door plug blew out on an Alaska Airlines 737 Max 9
- Krispy Kreme announced on its website that it is partnering (again) with Biscoff to create Krispy Kreme Biscoff doughnuts, but this time they will be packed with more Biscoff flavor in each and every bite.