Today is National Random Acts of Kindness Day! Today, we challenge you to do something that brings someone else joy. Whether you leave a kind note for someone or pay for the person behind you in line – we hope that it creates a wave of positivity!
In This Issue: Customer Service – Make or Break | AC Power Cord | News to Start Your Day
The CK Daily – Customer Service – Make or Break
If you are anything like me, I do most of my stuff online so I really don’t have to deal with people much in managing the services around my house or when ordering stuff. Really, the only time is when I go to a store in person or when there is an issue. Not everything will always go perfectly and I also get that right now many businesses are stressed and stretched thin. Grace should be extended to businesses during this time, but the way a company handles a situation (if there is an issue) can still make or break the deal.
The past few weeks I have had issues with my landscaping service. This is not the first time I’ve had issues over the past year. I have had more than my fair share of them with the company. This was a make-or-break moment for them and they failed. I reached out to them several times about the service and never got a response and no one ever showed up, so this week I fired them. Even when I canceled my service, I had to call them to confirm that they had actually canceled it because my account online still showed active, had a date for the next service (which they hadn’t shown up for the last two), and showed the next billing date, which was coming up soon. I got their voicemail when I called. Their only response was a text message to me a day later saying, “Canceled”. They never reached out to try and resolve the issue, say they were sorry, or tried to keep me.
I feel like I gave them many chances to fix the service issues, which I believe we should especially with the way the world is right now, but I had just reached a point with them. So, now I am shopping for a new mower and accessories to do my own lawn work which, in the long term, I know will be better and I will be happier. On the bright side, I will get more exercise. Haha!
Speaking of exercise, a quick update on the virtual race I mentioned a few weeks back – at a few weeks in, I have completed 124.1 miles of the 828. I am ahead of schedule and it has been an absolute blast! Another cool feature of the virtual race is that they will show you a picture of where you are in the race at that point when you log your time. Below is a picture they sent me yesterday when I finished running. Iceland looks beautiful! I could definitely get used to running with that landscape.
I hope everyone has a great Thursday!
Jason
Product Spotlights & Updates
This heavy-duty AC Power Cord is perfect for your network and data center needs! This power cord is for use with the C3KX-PWR-350WAC, C3KX-PWR-715WAC, and C3KX-PWR-1100WAC power supplies. And better yet – it comes with a lifetime warranty!
Learning Center Article – What are the Top Cities for IT Grads?
There are over 200,000 open jobs across the U.S. when you search for positions related to computer and informational technology.
Although major cities may seem appealing hubs in the tech industry, they often require people to spend a lot more on general living costs. For those who would like to be in close proximity of their employer, we’ve analyzed 50 metros to find out which cities would be best for graduates looking for a job in computer and informational technology. Learn more about those here.
Today’s News to Start Your Day:
- Google Drive will now have the option to search for documents and files based on the files’ location, type, the people with whom they’ve been shared, and more!
- The Perseverance rover is about to celebrate one year on Mars, and NASA wants you to be part of the party. See how you can join here!
- Cook Islands confirmed its first coronavirus case two years into the pandemic.
- Google announced it’s adopting new privacy restrictions that will cut tracking across apps on its Android devices.