Lifetime WarrantyAwesome is guaranteed.
Everything you purchase from CablesAndKits is covered for as long as you own it. Risk-free purchase, hassle-free returns — and when something fails, the replacement ships before the faulty one comes back.
Our promises
Four things every order comes with — no fine print you have to hunt for.
Everything you buy from us is covered for as long as you own it. If something fails, we ship a replacement the same day you report it — expedited if you need it — before the faulty item comes back. Long downtimes are not an option.
A switch you bought three years ago dies? The replacement leaves our warehouse the day you call.
Take a full month to try it out. Return all or part of your order within 30 days, for any reason, for a full refund of the original purchase price.
Ordered the wrong optics for the switch? Send them back inside the month for a full refund.
Return shipping is on us — we pay it or reimburse it. And if the return is our mistake, we refund your original shipping too.
Changed your mind about part of an order? You still don't pay to send it back.
If it's not right for you — if it's not AWESOME — we make it right. Your complete satisfaction is guaranteed or your money back. That's Awesome.
Something about an order isn't right? Tell us, and a real person in Commerce, GA fixes it.
How a replacement works
Most warranties make you ship the broken unit first and wait. Ours runs the other way round.
We enter the replacement as a purchase order at current retail price, so it can ship right away.
Same day, while we have stock. We pay shipping both ways within the continental US; expedited on request.
Within 15 days of delivery of the replacement, and we credit the invoice in full.
Something stopped working? Tell us what happened and a real person in Commerce, GA replies within 24 hours — the replacement ships the day you report it.
The fine print, answered.
The questions we get most. Terms and Conditions apply — see the details.
Who pays return shipping?
We do — returns are free. On a return within 30 days we pay or reimburse the return shipping. If the reason for your return is an error on our part, we also refund your original shipping charges; otherwise the original shipping charges are non-refundable.
On a lifetime replacement: we pay for shipping the replacement and returning the faulty item, to and from locations within the continental United States. Surface/economy transportation (2–5 business days) is used unless expedited delivery is requested and approved.
Shipping costs and related duties, taxes, and fees for shipments to and from locations outside the continental United States are the responsibility of the customer.
What condition does a return need to be in?
Like condition to when it was purchased, including all original parts, accessories, and original packaging. Not valid for special orders, wholesale transactions, or purchases intended for resale, lease, rental, or transactions where there is a separate written agreement.
How is a replacement billed?
Advance replacement requests are entered as customer-requested purchase orders at current retail price. When the item being replaced is returned and received, an account credit equal to the invoiced amount is applied to the outstanding invoice. If the faulty item is not received within 15 days of delivery of the replacement, the customer is responsible for the balance of the outstanding invoice.
Will the replacement be new?
Replacement items may be reconditioned and will be of like, comparable, or improved functionality. Physical damage, cosmetic defects, or lack of functionality that existed and were stated at the time of purchase, such as with scratch & dent or clearance items, are not covered by this warranty.
What isn't covered?
Non-refundable items, and items marked "All Sales Final". Consumable items, or items beyond their reasonable expected useful life. Special orders, wholesale transactions, and purchases intended for resale, lease, rental, or transactions where there is a separate written agreement.
The warranty does not apply to failure resulting from misuse, abuse, accident, neglect or mishandling, improperly adjusted or maintained product, incorrect environment, improper installation or configuration, software validity, smart license capability, smartnet or other manufacturer specific support, compatibility, or version, flood or other acts of God, physical damage, cosmetic defects or inconsistencies, electrical issues such as lightning, power surges, incorrect electrical voltages or other electrical stress, normal wear and tear, or modification.
Or call 888.622.0223 — real people, fast answers.