CablesAndKits Shipping Policy
We're loaded up with coffee to get your order out by 8pm
Are you in a bind and working late? While many of our competitors close their doors to shipping new orders at 5 pm, our shipping department is in full swing picking and packing orders. As long as what you need is in stock and you place your order by 8 pm eastern time, we'll guarantee it will ship out the same day. That means less worry and stress about that last minute project addition or that critical piece of gear that you need immediately.
Why Do We Stay and Ship Late?
When you have late day meetings, budgetary pressures, and management decisions, you're left with little margin to do your job well. While you're rushing to finish out your day, we run alongside you to help take care of your priorities.
Mayday! Mayday! Something went down today. Now, you have to stay late to get it back up and running or a least find a band-aid solution to plug the leaky ship. You don't have to do it alone, we're here until 8 pm shipping out orders.
There are numerous reasons why you need someone there to ship out your order until 8 pm ET. Whatever your reason, we want to stand alongside you and resolve the problem.
Technical Details About Our Late Shipping
When placing an order with CablesAndKits you will be presented with several shipping options during checkout. Except for special circumstances we prefer to ship UPS. If there is a special reason that you need to ship via a method we do not offer on the website please contact us.
When you checkout, our site calculates the weight of your order and requests shipping rates in real time from UPS. The rates we charge are the standard UPS published rates and we do not mark them up or add any handling charges. Please note that shipping rates are calculated on many factors including package weight, package size, send from address, send to address, fuel surcharges, etc. If you believe there is an error in your rate calculation please contact us BEFORE placing your order.
How To Receive Late Day Shipping
Orders must be received prior to 8 pm EST Monday through Friday in order to be shipped the same day. Orders received after the deadline may still get shipped but we cannot guarantee that they will. If your order is urgent please place it as soon as possible. There are certain situations where the order may not ship the same day even if received before the deadline. Some of those exceptions are:
If part of your order is out of stock and you choose UPS Ground as your shipping method we will ship your order when the out of stock items are received. If part of your order is out of stock and you choose a UPS Express service we will contact you to see if you would like the in-stock portion of your order to ship that day or if you would like us to wait for the remainder to arrive before shipping.
Other unexpected exceptions may apply that may be specific to the situation. Please be sure to make any changes to your order by 3 pm on your order date. After this cut off time, we may not be able to adjust the order as it may have already been picked up.
Delivery and Transit Times
Delivery times vary depending on the date the order is shipped, the shipping and delivery addresses, and other factors. UPS is reliable when it comes to their transit times so once you receive a tracking number from us you should be able to estimate with accuracy when your order will arrive. Once you receive your tracking number you can visit the UPS website to track your package. The tracking information usually contains the estimated delivery date which is usually accurate. The UPS site is www.ups.com.
For international shipments, the customer will be responsible for any duties, taxes, and/or brokerage fees which may apply. These extra fees are not included in the product price or shipping and handling cost which will be collected from the carriers on delivery, as applicable. Please check with your country's customs office to determine the additional costs. A delay of up to 7 days may occur for certain countries. Please contact us if you have any questions about International Shipments.
Loss or Damage
If your order is lost or damaged during transit we will handle the claim with the carrier to save you the time and aggravation. We will also replace your order, up to the insured amount ($100 by default), as soon as the carrier has processed the claim. This can be a complicated procedure, please contact us if you have any questions about it. The good news is that packages are rarely lost and the items we sell are hard to damage.