Job openingAccount Manager.
As an Account Manager at CablesAndKits, you'll manage a targeted book of small and medium customer accounts and grow revenue through proactive outreach, relationship building, and consultative selling. You'll use your technical product knowledge of Cisco hardware to help customers buy the right products for their environment — and you'll partner closely with our customer support team to ensure a great experience end-to-end.
What you'll do
10 responsibilities, in three parts of the job.
- Own and "farm" a portfolio of 300+ small/medium accounts (active and inactive).
- Call consistently to uncover needs, re-engage lapsed buyers, and build relationships with multiple stakeholders across each account.
- Call and convert 5% of your 300+ accounts into new business each quarter.
- Help customers build orders and solutions; when POs come in, coordinate with Customer Service to build carts/quotes and send checkout links.
- Review order history to identify complementary products customers likely need (but aren't buying yet).
- Coordinate more complex orders when inventory timing or exact specs require extra attention.
- Manage blanket purchase orders for customers buying in bulk in advance.
- For server purchases, collaborate with our vendor partners for pricing, configuration, and custom specs.
- Support customers who purchase regularly and ensure frictionless repeat ordering.
- Maintain customer relationships while our support team manages product and delivery issues — ensuring customers feel cared for throughout.
Hear it from Craig
CablesAndKits is a nearly 25-year-old, $10M+ revenue company with ~30 employees, serving IT professionals with the networking hardware and infrastructure products they need to deliver projects on time. We specialize in new and pre-owned Cisco equipment, refurbished Dell and HP servers, and a wide range of ethernet, fiber, power, and other networking essentials.
This is an office-based role in Commerce, GA with no travel required, so you can maximize your selling activity and follow-up. You'll work both active and inactive accounts, re-engage past buyers, and expand share-of-wallet through upsells and cross-sells.
What we're looking for
- 2+ years of proven inside sales, account management, or business development experience
- Industry experience selling Cisco hardware / networking hardware is essential
- Strong discovery skills — asks the right questions to understand needs and recommend the right products
- Excellent communication and collaboration skills (customers, vendors, and teammates)
- Detail-oriented with a commitment to accuracy, professionalism, and continuous improvement
- Comfortable researching technical products and pricing details
- Computer-savvy; able to quote and process orders with a customer-first mindset
- Driven, resilient, and motivated to win through integrity and service
- Consistent outbound activity and thoughtful follow-up across your account list
- Meeting or exceeding quarterly conversion goals within your book of business
- Growing account revenue through strong discovery, accurate recommendations, and smart upsell/cross-sell
- Clean handoffs and excellent coordination with Customer Service to keep customers delighted
- Strong product knowledge and confidence navigating Cisco hardware needs with customers
Benefits
Medical plan with company contribution.
Company-sponsored long-term disability and life insurance.
401(k) with company contribution.
Paid holidays and PTO.
Vision, dental, accident, and additional life insurance available.
We know that IT is hard. We aim to make one part of it a little easier — with remarkable service, adaptive expertise, and a frictionless shopping & logistics experience. Together, we say: LET'S GET IT DONE.
Apply for this role
If you're motivated by building relationships, helping customers solve real problems, and growing a book of business with integrity, you'll fit right in. You'll work with a team that cares about doing the right thing and delivering a customer experience that keeps people coming back.