Have you been looking for the right opportunity with a fast paced, high energy, fun and exciting, moving and shaking, on the way up, “I love my job” type of company? Apply Within!

CablesAndKits.com is one of the fastest growing privately owned Cisco network equipment dealers in the US and the largest Cisco network accessory dealer in the world! With an extreme focus on using technology to better reach and service our customers, and to streamline processes, we have quickly become one of the most efficient companies in our industry. This efficiency has given us an edge above the competition and allows us to move quickly into new market segments and quickly claim market share.

With a core focus in Cisco products we have established ourselves in a niche market that has given us strong roots in our industry. We continue to build both our core product lines and also auxiliary product lines including networking products, power products, and rack hardware related items. We are also constantly exploring and considering many new product lines as well.

Inside Sales/Customer Service Professional

CablesAndKits.com is currently seeking Inside Sales/Customer Service Professionals to service our existing and new customer accounts. The representative will handle all aspects of the customer’s needs including: taking phone orders, assisting customers with placing orders on our website, checking availability of inventory, and quoting.

You will also help resolve issues, in conjunction with the Customer Service department if necessary. This position will take incoming calls and make outgoing calls to thank customers who have placed orders on the website.

The purpose of this position is to serve our customers and to provide personal attention to their business needs in an effort to increase sales.

Our work environment is casual, friendly, and upbeat. (No suit required!) Work hours will be 9:00AM – 6:00PM M-F.

Responsibilities

• Contact current and dormant customers via phone and email
• Answer inbound customer calls and emails in a timely, professional manner
• Place outgoing calls to customers who have placed orders on our website
• Build and maintain positive customer relationships with the goal of increasing sales
• Provide excellent customer service and assistance to new and existing customers
• Assist customers with questions about pricing, availability, technical requirements, and credit terms
• Take customers' orders and give quotes when requested
• Troubleshoot basic customer issues, escalating issues to other departments if necessary

Requirements

• High school diploma required, Bachelor’s degree preferred
• 2+ years of Technical sales experience and familiarity with Cisco or networking products a plus
• Familiarity with networking, networking related products, and corporate IT infrastructure preferred; strong technical aptitude with no experience with networking related products will be considered
• Intermediate to Advanced Microsoft Office skills including Word, Excel, Outlook
• Intermediate to Advanced internet skills
• Excellent written and verbal communication, both with customer and interoffice skills

The perfect candidate: Because we are a small company, we feel that personality is VERY important in our work environment. In the office we are all a team working towards a common goal and MUST be able to work together effectively. We like to think of ourselves as a family in and out of the office...so here are some words we would use to describe our potential family members!

• Intelligent
• Has ambition
• Is a naturally hard worker
• Is self motivated
• Is a team player
• Is professional
• Has integrity
• Is honest
• Is competent (...but is not a "know-it-all")
• Is willing and eager to learn new things
• Has a sense of humor

Compensation:

This is a salaried position with benefits after a 90 day Introductory Period.

• Salary of $30-$35K depending on experience
• Benefits after Introductory Period include: 401K, Health benefits with company contribution, holiday pay, paid time off (PTO), Voluntary Dental and Life Insurance available