When placing an order with CablesAndKits you will be presented with several shipping options during checkout. Except for special circumstances we prefer to ship UPS. If there is a special reason that you need to ship via a method we do not offer on the website please contact us.
When you checkout, our site calculates the weight of your order and requests shipping rates in real time from UPS. The rates we charge are the standard UPS published rates and we do not mark them up or add any handling charges. Please note that shipping rates are calculated on many factors including package weight, package size, send from address, send to address, fuel surcharges, etc. If you believe there is an error in your rate calculation please contact us BEFORE placing your order.
Orders must be received prior to 8pm EST (UPS Express) and 5pm EST (UPS Ground) Monday through Friday in order to be shipped the same day. Orders received after the deadline may still get shipped but we cannot guarantee that they will. If your order is urgent please place it as soon as possible. There are certain situations where the order may not ship the same day even if received before the deadline. Some of those exceptions are:
Orders not placed during normal business hours will not be processed until the next business day. If part of your order is out of stock and you choose UPS Ground as your shipping method we will ship your order when the out of stock items are received. (This is usually no more than 2 business days). If part of your order is out of stock and you choose a UPS Express service we will contact you to see if you would like the in stock portion of your order to ship that day or if you would like us to wait for the remainder to arrive before shipping. Please note that there will be additional shipping charges for split shipping. Other unexpected exceptions may apply that may be specific to the situation. Please be sure to make any changes to your order by 3pm on your order date. After this cut off time, we may not be able to adjust the order as it may have already been picked up.
Delivery and Transit Times:
Delivery times vary depending on the date the order is shipped, the shipping and delivery addresses, and other factors. UPS is pretty reliable when it comes to their transit times so once you receive a tracking number from us you should be able to estimate with some accuracy when your order will arrive. Once you receive your tracking number you can visit the UPS website to track your package. The tracking information usually contains the estimated delivery date which is usually pretty accurate. The UPS site is www.ups.com.
For international shipments, the customer will be responsible for any duties, taxes, and/or brokerage fees which may apply. These extra fees are not included with the product price or shipping and handling cost which will be collected from the carriers on delivery, as applicable. Please check with your country's customs office to determine the additional costs. A delay of up to 7 days may occur for certain countries. Please contact us if you have any questions about International Shipments.
Loss or Damage:
If your order is lost or damaged during transit we will handle the claim with the carrier to save you the time and aggravation. We will also replace your order, up to the insured amount ($100 by default), as soon as the carrier has processed the claim. This can be a complicated procedure, please contact us if you have any questions about it. The good news is that packages are rarely lost and the items we sell are hard to damage so this will probably never affect our customers.