CablesAndKits Coronavirus Response Plan
Updated: April 23, 2020
STATUS: WE ARE OPEN.
- Ecommerce orders can be placed 24/7.
- Customer service experts are available during our normal business hours (9:00am - 6:00pm EST) by phone, email, or chat.
- Orders and shipments are being processed on-time, like normal, and shipped until 8:00pm EST daily, M-F. Shipments are extremely safe according to research.
- CHANGE: For Customer / On-site pickups - Please call Customer Service at 678-597-5000 for all customer pickups. Our pickup area has been temporarily moved. Once you speak to a representative, they will direct you with further instructions.
- CHANGE: For the safety of our employees, our lobby area has been closed to all guests. Please call Customer Service at 678-597-5000 if you need to stop by the office or visit with someone. Once you speak to a representative, they will direct you with further instructions.
- Many products are in high demand right now due to businesses changing their network infrastructure to handle remote employees and business changes, we are continuously restocking these high-demand products and solutions. If a product is out of stock or on order, please contact one of our Customer Service Experts to assist with your order. They will be able to let you know when these products will be back instock or what your expected ship date will be. They can assist with possible alternative solutions/products that would work, as well.
- CHANGE: We are now stocking several new product lines to help with working from home or remotely, as well as protective face masks to keep your employees safe.
- If you’d like to receive a daily CEO update email from me about networking tips/ideas, new products to help your business, and general helpful info about the coronavirus, please sign up at the bottom of this page.
The coronavirus outbreak is something uncommon in our life experience. Many unknowns still surround it. We must remain vigilant to new findings while continuously seeking to sift facts from opinions. As concerns over the COVID-19 virus continue to rise, our intent is to inform and not alarm. With that in mind, we want to share information about how we’re handling this situation and its influence on life and business operations around the CablesAndKits' office and warehouse.
Things continue to rapidly change with the response to the virus outbreak and the attempts to control the spread of it. We are continuously following the Center for Disease Control and Prevention's (CDC) developments regarding the spread and impact of the virus. Our leadership team is working within the World Health Organization (WHO) and CDC’s recommended guidelines, as well as following the guidelines and requirements of our local health department. We have one simple objective that guides us: keeping our employees safe and continuing to serve your needs. This has been at the center of our conversations every step of the way. With that in mind, we have made several moves in our business in response to the threat of the coronavirus. We understand you have important needs right now to sustain business operations and continuity as you adjust to maitaining new systems and handling a remote work force.
WHAT WE ARE DOING:
- Monitoring communications from public health authorities for updates and directives related to the local, national, and worldwide situation.
- Seeking at least weekly updates from shipping carriers (UPS and FedEx) on their availability and plan; these inquiries may get elevated to daily if conditions significantly worsen.
- For the safety and health of our employees, our office staff is working remotely. This provides safety and lower chances for any exposure to our warehouse staff as they continue to test, receive, pack, and ship your orders in our clean and sanitized warehouse environment.
- We are limiting all guest and public interaction within our office and warehouse. We have changed our Cutomer Pickup policy and Guest policy until further notice. Please call Customer Service at 678-597-5000 if you need to stop by the office or visit with someone. Once you speak to a representative, they will direct you on further instructions.
- While cleaning and disinfecting our facility daily, we are continuing to ship and pack your orders with the excellence that you have come to know and expect from CK.
WHAT YOU SHOULD DO:
- ***New*** Read the President's Coronavirus guidelines for America - 30 Days to Slow the Spread of COVID-19
- If you or a family member have symptoms of acute respiratory illness (notably fevers and/or shortness of breath), STAY HOME and do not go to work or out in public until everyone in your household is free of fever (100.4° F [37.8° C] or greater using a thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants).
- Avoid close contact with people who are sick.
- Please cover your nose and mouth with a tissue when coughing or sneezing (or an elbow or shoulder if no tissue is available).
- Wash your hands often with soap and water for at least 20 seconds. This is more effective that most hand sanitizers and disinfectant wipes.
- Avoid touching your face, eyes, nose, and mouth.
- Clean and disinfect frequently touched objects and surfaces in your own workspace and home (desktops, countertops, doorknobs, faucets, desks, light switches, cell phones, remote controls, etc.).
- Protect your mental health! Stay informed but not obsessed. Take a break from social media and the news if you are beginning to feel overwhelmed.
- To learn more protecting yourself and your family visit: https://www.cdc.gov/coronavirus/2019-ncov/index.html
PUBLIC HEALTH MANAGEMENT TERMS YOU MAY HEAR:
Here are some key public health management terms to be familiar with that you may hear now or in the coming weeks in local, state or federal communications – or in the media.
- Community spread - refers to people in the same location contracting the virus without an obvious chain of events.
- Social distancing - a way to keep people from interacting closely or frequently enough to spread an infectious disease. Schools and other gathering places such as movie theaters may close, and sports events and religious services may be cancelled.
- Shelter in place - relating to the COVID-19 situation, this is a mandate for residents to stay in their homes and limit travel to ONLY essential trips, like picking up groceries, going to the bank, or receiving medical care. Sometimes there are specific provisions to allow residents to walk or exercise outside in public, open spaces, as long as they stay 6 feet away from others.
- Quarantine - separates and restricts the movement of people who have been exposed to a contagious disease to see if they become sick. It lasts long enough to ensure the person has not contracted an infectious disease.
- Isolation -prevents the spread of an infectious disease by separating people who are sick from those who are not. It lasts as long as the disease is contagious.