Shipping Policy:

When placing an order with CablesAndKits.Com you will be presented with several shipping options during checkout. Except for special circumstances we only ship ground shipments with UPS and Express shipments with FedEx. Based on our experience with both companies we believe that UPS out performs FedEx on ground shipments and visa versa for express shipments. If there is a special reason that you need to ship via a method we do not offer on the website please contact us.

When you checkout, our site calculates the weight of your order and requests shipping rates in real time from UPS and FedEx. The rates we charge are the standard UPS and FedEx published rates and we do not mark them up or add any handling charges. Please note that shipping rates are calculated on many factors including package weight, package size, send from address, send to address, fuel surcharges, etc. If you believe there is an error in your rate calculation please contact us BEFORE placing your order.

Orders must be received prior to 5pm Monday through Friday in order to be shipped the same day. Orders received after the deadline may still get shipped but we cannot guarantee that they will. If your order is urgent please place it as soon as possible. There are certain situations where the order may not ship the same day even if received before the deadline. Some of those exceptions are:

Orders not placed during normal business hours will not be processed until the next business day. If part of your order is out of stock and you choose UPS Ground as your shipping method we will ship your order when the out of stock items are received. (This is usually no more than 2 business days). If part of your order is out of stock and you choose a FedEx Express service we will contact you to see if you would like the in stock portion of your order to ship that day or if you would like us to wait for the remainder to arrive before shipping. Please note that there will be additional shipping charges for split shipping. Other unexpected exceptions may apply that may be specific to the situation.

NOTE: In an effort to accommodate our customers, we recently added USPS as a shipment option for International shipments.

Delivery and Transit Times:

Delivery times vary depending on the date the order is shipped, the shipping and delivery addresses, and other factors. Both UPS and FedEx are pretty reliable when it comes to their transit times so once you receive a tracking number from us you should be able to estimate with some accuracy when your order will arrive. Once you receive your tracking number you can visit the carriers website to track your package. The tracking information usually contains the estimated delivery date which is usually pretty accurate. UPSs site is www.ups.com and FedExs site is www.fedex.com .

International Shipping:

We will gladly ship your order to any destination in the world serviced by FedEx or USPS. Shipping rates are automatically calculated during checkout. If you have any questions or special requests regarding international shipping please contact us via live chat, phone or email.

Please note that that we are not responsible for delivery times of items sent via USPS if the service that you chose is not gauranteed by them. Also note that the only shipments sent via USPS that are eligible for tracking are Global Express Mail and Global Express Mail Gauranteed.

Return Policy:

Returns are accepted only if you do not receive what you ordered.
Exchanges are permitted if there is a problem with your order (such as missing screws, etc.). We must be notified of any issue within 10 days of the receipt of your order. If for any reason we agree to accept a return for a reason other than those listed above there will be a 25% restocking fee applied.
Every effort will be made to find a replacement comparable to the value of the original purchase price for defective equipment. In the event we are unable to, we reserve the right to issue a refund.

Loss or Damage

If your order is lost or damaged during transit we will handle the claim with the carrier to save you the time and aggravation. We will also replace your order, up to the insured amount ($100 by default), as soon as the carrier has processed the claim. This can be a complicated procedure, please contact us if you have any questions about it. The good news is that packages are rarely lost and the items we sell are hard to damage so this will probably never affect our customers.